Making a Complaint

Assurco Limited appreciates that parties who rely on our certification process expect to have complaints investigated and, if found to be valid, appropriately addressed within a reasonable time. 

We consider effective responsiveness to complaints as an important means of protection for Assurco, our clients and other users of certification against errors, omissions or unreasonable behaviour. 

By processing complaints effectively, Confidence in certification activities is safeguarded when complaints are processed appropriately.